All trading for US Poloniex customers has ended (effective as of November 1, 2019) and US Poloniex customers should stop depositing immediately and withdraw their assets through the new Poloniex US Withdrawal site poloniexus.circle.com as soon as possible. These changes are a result of Poloniex spinning out from Circle into a new company that is exclusively focused on the international market and no longer serving US customers.
While US Poloniex customers should withdraw their assets as soon as possible, they will continue to have access to all crypto assets through Circle until at least December 15, 2019.
Circle’s other products and services including Circle Trade, Circle Invest, and USDC are not impacted by this change to Poloniex.
How do I withdraw?
US customers can now withdraw the assets they have in their Poloniex wallets from the new Poloniex US website using their Poloniex login credentials. US customers will no longer be able to login through Poloniex mobile applications. Before making a transfer, please pay attention to these rules and exceptions. Learn more
Where can I withdraw my assets to?
You can withdraw to another exchange or to a wallet. To find the exchanges that support an asset, we recommend looking up the asset you're withdrawing on a website like CoinMarketCap or CoinGecko. To find a wallet to send your funds to, we recommend downloading the wallet created or recommended by the asset's developers.
How do I contact support?
US customers can contact support here. Non-US Poloniex customers can continue to contact support here.