Tech Ops & IT

Staff IT Engineer in Singapore

Overview
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Circle is a financial technology company at the epicenter of the emerging internet of money, where value can finally travel like other digital data — globally, nearly instantly and less expensively than legacy settlement systems. This ground-breaking new internet layer opens up previously unimaginable possibilities for payments, commerce and markets that can help raise global economic prosperity and enhance inclusion. Our infrastructure – including USDC, a blockchain-based dollar – helps businesses, institutions and developers harness these breakthroughs and capitalize on this major turning point in the evolution of money and technology.

What you’ll be part of:

Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values: Multistakeholder, Mindfulness, Driven by Excellence and High Integrity. Circlers are consistently evolving in a remote world where strength in numbers fuels team success. We have built a flexible and diverse work environment where new ideas are encouraged and everyone is a stakeholder.

What you’ll be responsible for:

The Staff IT Engineer will help maintain and improve our Macintosh systems, network infrastructure, and end-user support for all remote workers worldwide. We’re looking for an energetic people-person to be able to interface enthusiastically with all levels of users within Circle. 

What you'll work on:

  • Implement automation to make IT processes repeatable, scalable, and secure 
  • Troubleshoot issues with OS X, Macintosh hardware, networking, security issues and other needs that arise
  • Manage and audit hardware inventory and software site licenses, as well as security and compliance policies
  • Provide training to employees, both formal and ad hoc, on software usage and good security practices
  • Work with stakeholders to build systems and processes
  • Provide VIP service to local, and traveling teams in the APAC area.
  • Manage and resolve Service requests and incidents as part of a 24x7 global IT team.
  • Assist with onboarding and off-boarding of employees in the Singapore office, as well as remotely throughout the APAC region.

You will aspire to our four core values:

  • Multistakeholder - you have dedication and commitment to our customers, shareholders, employees and families and local communities.
  • Mindful - you seek to be respectful, an active listener and to pay attention to detail.  
  • Driven by Excellence - you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence, that you do not tolerate mediocrity and you work intensely to achieve your goals. 
  • High Integrity - you seek open and honest communication, and you hold yourself to very high moral and ethical standards.  You reject manipulation, dishonesty and intolerance.

What you'll bring to Circle:

  • Exceptional interpersonal and communication skills
  • 4+ years experience with deployment, configuration projects working with Apple macOS systems and related peripherals
  • 3+ years experience in an IT customer service environment
  • Recent experience leading others in an enterprise project/rollout of IT systems/applications  
  • Experience monitoring and resolving issues in an ITSM ticketing system, e.g. FreshService or similar
  • Experience with ITIL process frameworks (Incident, Change, Service, Problem)
  • Apple MDM experience (Kandji)
  • Google Workspace  administration experience
  • Configuration management and automation experience using shell scripts or Python

We are an equal opportunity employer and value diversity at Circle. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, Circle participates in the E-Verify Program in certain locations, as required by law.

#LI-Remote

We’re looking far and wide for the right people.

At Circle, we know firsthand that great work can be delivered remotely – and we see tremendous value in the flexibility this affords Circlers and their families. Outside of our virtual meetings – we stay connected and build lasting relationships with our colleagues through local, in-person meetups, team and department offsites, and regular company-wide events.

As a global organization, we seek to hire the best talent in a variety of cities around the world. In some cases, we look for candidates who align to a particular team’s geography or time zone to help maximize productivity and ensure strong employee experiences. If you feel this job is right for you, select the city closest to you from the list below to apply.
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