Compliance

Director, Payments Fraud Risk Management

Overview
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Circle is a global financial technology firm that enables businesses of all sizes to harness the power of digital currency and public blockchains for payments, commerce and financial applications worldwide. Circle platforms and products provide a suite of internet-native financial services for payments, treasury infrastructure and capital formation. Circle is also a principal developer of USD Coin (USDC), which has become the fastest growing dollar digital currency in the world. USDC has grown to over 53+ billion in circulation and supported over $1.9+ trillion in transactions in the past year. Circle’s payments and treasury infrastructure services available through the Circle Account and APIs helps bridge the legacy financial system and digital currency and blockchain based finance.  Circle’s SeedInvest service brings internet-native fundraising and capital formation to startups and growth companies.  Combined, Circle’s suite of services helps companies to participate in a more open, global and inclusive financial system.

What you’ll be part of:

With the mission “To raise global economic prosperity through the frictionless exchange of financial value,” Circle was founded on the belief that the internet, blockchains and digital currency will rewire the global economic system, creating a fundamentally more open, inclusive, efficient and integrated world economy.  We envision a global economy where people and businesses everywhere can more freely connect and transact with each other with new technologies for digital money and internet-native finance. We believe such a system can raise prosperity for people and companies everywhere. Our mission is powered by the values we espouse and which we expect all Circlers to respect. We are Multistakeholder, serving the needs of our customers, our shareholders, our employees and families, our local communities and our world. Furthermore, we are also Mindful, Driven by Excellence, and High Integrity.

What you’ll be responsible for:

As Circle’s global fraud risk leader, you will be responsible for payments risk management, including loss risk management, and fraud risk management geared towards reducing/managing digital payments fraud. This role is responsible for creating and implementing the strategy and program for all payments fraud risk management. It includes defining business requirements and working with the engineering, product and data analytics team to implement fraud specific solutions and managing/reporting key risks. The success of this role and program requires collaboration with cross functional partners including software engineering, data science, product, and risk management. Ultimately, the success of this role will reduce:

  • Fraud losses through identification of trends and development of strategies/business rules;
  • The cost of fraud alerts, by improving the efficiency of the alerts and/or automating review processes; and
  • Negative customer experience by understanding friction points.

The role will work with product owners to design and implement cutting edge solutions to keep up with emerging fraud trends. The role will be responsible for managing a portion of the digital fraud portfolio, guiding analytics to promote quality results to improve our posture against fraud.

What you'll work on:

  • Developing the strategy, framework, systems and data architecture needs for a mature payments fraud risk management program. 
  • Develop, lead, and execute payments fraud risk management initiatives/projects with a focus on operational risk oversight, increased cross-functional collaboration and engagement of business partners, and compliance with relevant laws, rules and regulations.
  • Lead a team of fraud professionals and support the process of onboarding and vetting Circle’s customers.
  • Develop payments fraud policies/standards/procedures to  mitigate and manage fraud risk on Circle platforms.
  • Develops and maintains payments compliance framework/methodologies and assessments to ensure business payments fraud practices comply with applicable law, rules, regulation, and regulatory expectation.
  • Develops strategic partnerships with internal and external stakeholders and partners to understand industry trends, ensure effective internal payment fraud risk management efforts and program enhancements that support the overall enterprise-wide mission.
  • Oversees legal and regulatory compliance programs for payments fraud across the enterprise, to include testing and attestation. .
  • Develops and implements tailored solutions presented by fraud activity.
  • Develops and implements novel fraud fighting products by defining requirements and working cross-functionally with technical teams (i.e., engineering, product, analytics and data modelers and/or scientists) to enable fraud risk decision strategies across multiple technology platforms.
  • Develops and implements ongoing monitoring of fraud activities through the customer lifecycle to provide timely detection of emerging patterns in criminal activity and manages fraud risk decision strategies across multiple technology platforms.
  • Conducts risk assessments of new or changing products & features, with proposals for the appropriate fraud controls to support a successful deployment.
  • Manipulate and understand large amounts of complex data to monitor and uncover behaviors and trends in fraudulent payments activity.
  • Develops a fraud dashboard including KPIs in partnership with technical teams to assist in reporting and managing fraud activity to inform  improvement opportunities to fraud prevention activities. 
  • Communicate risks with the ability to analyze and articulate complex data results. 
  • Provides timely coaching, feedback, and direction to employees to help them develop their capabilities and enable them to perform to their potential.
  • Consults to the business and drives engagement.

You will aspire to our four core values:

  • Multistakeholder - you have dedication and commitment to our customers, shareholders, employees and families and local communities.
  • Mindful - you seek to be respectful, an active listener and to pay attention to detail.  
  • Driven by Excellence - you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence, that you do not tolerate mediocrity and you work intensely to achieve your goals. 
  • High Integrity - you seek open and honest communication, and you hold yourself to very high moral and ethical standards.  You reject manipulation, dishonesty and intolerance.

What you’ll bring to Circle:

  • 12+ years working in risk management of a financial services/Fintech (preferred), payments or technology (growth) company.
  • 5+ years of experience managing people and teams
  • Deep knowledge and understanding of fraud risks associated with the payment, banking, and/or investing sectors.
  • A solid understanding of fraud risk decision strategy development and decision engine capabilities.
  • Knowledge of back-end systems supporting payment transactions, servicing products and operational procedures.
  • Specific experience in strategic analytics, or data science preferred.
  • Experience managing a team or process is preferred
  • Strong analytical, interpretive and problem solving skills with the ability to interpret large amounts of data and its impact in both operational and financial areas
  • Ability to compress large amounts of data into short and concise presentations with sound business conclusions
  • Ability to develop common-sense solutions to complex business challenges
  • Knowledge of rules and regulations related to fraud
  • Demonstrated experience with data analytics, analysis, design and implementing
  • Strong knowledge of programming language like: Python, SAS, R and SQL
  • Unexcelled communications abilities, in all forms and for all audiences, across cultures, interests and stages.
  • Proficiency in Google Suite, Slack and Apple MacOS preferred.
  • Mastery of working in an internally dynamic, entrepreneurial and highly collaborative environment. Proactive self-starter.
  • Proven track record in driving impact, outcomes and engagement in complex multi-level influencing and negotiations both laterally, with executives and board members.
  • Experience in embedding a risk culture in a rapidly expanding business environment, preferable technology or financial services.

We are an equal opportunity employer and value diversity at Circle. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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We’re looking far and wide for the right people.

Circle is a remote-first company. We understand and value the work that can be done remotely. Through virtual-coffees, happy hours, trivia contests, and online meetups, we stay connected, learn from each other, and build lasting relationships with our colleagues. Post pandemic, we expect to meet one another in person for professional and social events; however, Circle will remain a remote-first company. As a global organization, we aim to find the best talent no matter where you are located, which is why we target a variety of cities across many time zones and continents. If you feel this job is right for you, select the city closest to you from the list below to apply.
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